FAQs

How do you receive payment?

Once we have agreed on a project for one of the services I offer you will receive a PDF quote with all payment details. Some projects require full payment up front while others require a 50% non-refundable deposit with the balance due before receipt of final deliverables. Payment can be made via cash, cheque or e-transfer.

For custom illustrations and the List Builder Bootcamp course, payment is done through the website by credit card through a secured payment system.

What is your refund policy?

For branding, website design, photography and videography services, 50% is due as a non-refundable deposit to kick off a project, and the balance is due prior to the receipt of any final deliverables. No refunds are available on any of these services as all work is custom.

For social media management services, the full balance is due on the 1st of the month for the month the services are taking place. There are no refunds on social media services once fully paid.

For consultation services, the full balance is due when booking either a single or a bundle of consultations. If you’ve booked your consultation date, you can cancel and receive a full refund if you cancel 7 days prior to your scheduled date, otherwise no refund will be granted. Refunds are only available on consultations that have not occurred. If you’ve purchased a bundle of consultations, and cancel your upcoming consultations within 7 days, only a refund on the consultations that have not occurred will be granted and the ones that have occurred will have been billed at the single consultation rate.

For Illustrations, once the sample images have been sent to my email, there are no refunds on a custom illustration. One will be created no matter what upon receipt of the reference images and no refund will be granted as these are custom made.

For the List Builder Bootcamp Online Course, there are no refunds after the purchase of the course as you immediately receive all the course content and materials and have lifetime access to the course.

For Videography Projects, 50% of the total is due as a non-refundable deposit. If the project is cancelled at any point, work will cease on the project and no videos will be filmed or created. Once filming has occurred, client is responsible for paying the balance of the invoice. No final videos will be sent until balance is paid.

Where are you based out of?

I am currently based out of Kitchener-Waterloo, Ontario, Canada. Although location is important for photography and videography, all of my other services are completely virtual and do not depend on a location.

Do you offer any free consultations?

I am happy to hop on a 15 minute call with you if you’re debating between what service you need or think will be the best investment for the current state of your business. These consultations are strictly for getting clarity on my services and how they may support your business goals, these consultations are not for business coaching, please look at my consultation packages if that’s what you’re interested in!